Monthly Archives: May 2017

The Evolution of “Things”

By |2024-01-05T22:18:55-06:00May 19, 2017|

You can fight it, but you can’t stop it, no matter how hard you try. Yes, the evolution of “things” impacts all of us. When I launched my cleaning and restoration company many years ago, it was normal to keep track of clients on paper using something you might see now in a museum — ...

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Seven Steps to Drive Sustainability

By |2024-01-05T22:16:46-06:00May 8, 2017|

The professional cleaning industry has done a great job with green cleaning.  Today over 30 percent of all cleaning products in the professional space are considered green, whereas green products account for only 3 percent in the consumer space.  This is a testament to the efforts of the professional cleaning industry and the facilities managers ...

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How to Handle the Irate, Upset, Angry Customer

By |2024-01-05T22:18:54-06:00May 2, 2017|

If your job entails taking calls or walk-ins from unhappy, irate customers, you’ve got your work cut out for you. Employees who deal with these situations are especially vulnerable to outbursts from customers who are going through an emotional, stressful time. Big to them; possibly small to you. As a communications expert, I’ve developed ways ...

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